IT Outsourcing, MFR, PC., Houston, TexasPTG currently provides full outsourcing support for all IT operations for MFR, an accounting/professional services firm with offices in four cities. PTG's services include IT governance support, ongoing CIO services, management of all servers, network devices, security hardware and software and end user computers. PTG uses an automated IT service management tool set to provide 24x7 support and monitoring of IT operations. Monthly service level and IT operations reporting are provided as part of the quality management process. As part of this contract, PTG also provides project-based support for defined IT initiatives. Baseline outsourcing services are provided on a fixed price basis with defined service levels.
Service Desk Assessment, SunGard Higher Education, Houston, TexasPTG conducted an assessment of the SunGard Help Desk Services provided to Lone Star College. The assessment included the Incident and Problem Management Processes, Monthly Operational Reports and Metrics as well as the contractual terms and cost structure. PTG provided an analysis of the current and proposed contract costs versus industry standard costs and insourced options. Recommendations were made for the retention and use of the existing ServiceNow platform.
Centerpoint Advanced Meter Systems Development SupportCenterPoint Energy Inc. was dealing with an aging workforce, new sets of Advanced Meter System (AMS) rules, rising customer expectations and intolerance with outages. CenterPoint needed to deploy a robust solution that would enable automated reading capabilities at the meter level to reduce the need for physical meter readers.
CenterPoint Energy engaged IBM to provide a vigorous end-to-end smart meter deployment solution. The IBM team designed and implemented an Advanced Meter System (AMS) solution that reads meters every 15 minutes, as opposed to once a month, analyzing data in real time. While data flows to the same places, it comes more quickly and accurately. The solution complies with the Texas Public Utility Commission's advanced meter regulations.
As an IBM partner, PTG provides testing support within the Tivoli suite of products.
Shell Oil Products Tax System UpgradeWhen Shell implemented the Technical Upgrade of the SABRIX (US-related) TAX application module for Global SAP; they turned to PTG for support. Our Project Managers successfully lead and managed not only this project but several within the Shell Lubricants division. PTG’s team was additionally responsible for the implementation of a new business operating model for Fast Lube Franchise operations (Jiffy Lube).
A large, privately-held automotive importer asked PTG to perform an overall assessment of the IT Technical Services organization. The goal was to analyze the operational effectiveness and identify potential cost improvement areas. The engagement included a review of the current chargeback structure and a sourcing analysis of inhouse vs outsourced service delivery models.
Shell Chemical External Scheduling System SupportPrecision Task Group provided Project Management for Shell Chemical’s implementation of the External Scheduling Tool on the GAME project at their manufacturing locations in the US, Canada, and Singapore. PTG worked to ensure software integration and utilized an SAP/Impress/Primavera P3e implementation thus guarantying Shell Chemical’s project success.
PTG worked diligently to fully assess the scope and scale of work and define a detailed plan for the actual cleansing efforts. The project focused on analyzing, cleaning and developing the translation of Shell's Lubes Master Reference Data into GSAP.
Shell Oil SAP Global ImplementationPTG provided expertise in project management, scheduling and logistics to support the SAP Global project at Shell. PTG’s Consultants, more particularly, provided logistics for all training locations, provided go-live support and managed technical issues with training environment. Additionally PTG analyzed the project workstreams in order to support deployment and the training team lead. This facilitated interface with Project and Business Leads around scheduling and logistics of the full implementation.
Through our partnership with SAIC, PTG provided resources to Marathon’s SAP Security Administration. Our team created and maintained SAP Security roles and PD profiles, adhered to the defined policies and procedures and maintained Sox compliance as well as support process improvement and audit efforts and were first-responders to Remedy Service Requests. Our team also provided expertise with SAP EBP (Enterprise Buyer Professional), SAP MM (Materials Management), SAP OLM (Offshore Logistics Management), and SAP 4.6C. Additionally PTG offered expertise in the design, development, unit testing and integration testing support of reports and enhancements using General Ledger (GL), Accounts Payable & Receivable.
Motorola/ACS SAP ImplementationMotorola outsourced their Human Resource Department to ACS and by doing so needed to perform an SAP implementation. PTG provided functional and technical expertise in the implementation of SAP Financials, Procurement, HR and Payroll. Our responsibilities included; leading the overall integration and conversion processes for all modules. Our team was instrumental in the designing and blueprinting, complete module configurations, application and system documentation for Personnel Administration Organizational Management, Personnel Development and Recruiting and Training Development. PTG developed and delivered user-focused documentation including procedures and conceptual material on time and within budget.
PTG also led the SAP Security implementation with all modules including HR. PTG provided functional and technical expertise in the implementation of HR and Payroll.
AT&T Contract SupportAT&T selected PTG as a product sales and services partner on their
Texas DIR Schedules and their
TexAn-NG State of Texas contract. The Tex-AN contract, valued at $500 million, provides voice and data services to all state agencies, city and county governments and other eligible political subdivisions including higher education institutions. In conjunction with AT&T, PTG offers state agencies a breadth of voice, data and wireless product sales and implementation services.