Lone Star College System PeopleSoft Implementation and Ongoing Support The Lone Star College System(LSC) is the fastest-growing community college system in Texas. PTG supported Oracle on the implementation of the largest footprint of PeopleSoft higher education software in the United States. The project involved the deployment of 48 modules of Oracle/PeopleSoft over 18 months. PTG supported all design and implementation activities for the HRMS, FMS, and Campus Solutions modules. PTG was additionally retained to provide ongoing support for the existing production environment and assist LSC with the build-out of an in-house support organization.
UTMB Health, a university teaching hospital located in Galveston, Texas, struggled with providing timely, accurate operational reporting. As part of their overall IT strategy, they made the decision to implement the PeopleSoft application suite and EPM data warehouse. PTG led the implementation of the EPM product suite, which included defining the original reporting requirements through a series of Fit/Gap workshops, setting up the common infrastructure and configuration and testing of the data marts, development of all user reports and executive dashboards. This engagement was nominated by UTMB’s management team for presentation at the national PeopleSoft Higher Education User Group.
Houston Community College System Help Desk AnalysisPTG was engaged by Houston Community College System (HCCS) to perform an assessment of the current Help Desk services provided to the Students/Faculty/Staff of the system. The purpose of this review was to evaluate the service levels and make recommendations on the improvements necessary to reduce the call abandon rate and achieve a higher level of service for the HCCS customers.
PTG benchmarked the current operational performance against standard industry practices and metrics and completed a high level fit/gap assessment of current help desk technology. Recommendations were provided on the organizational structure, roles and responsibilities, staffing levels, operational practices and metrics, and required technology capabilities. A multi-year roadmap was provided which outlined the recommended process, technology and organizational improvements based on overall priority and customer service impact.
Houston Community College System PeopleSoft UpgradePTG has provided continued support to Houston Community College System for over 7 years and has assisted in a variety of projects throughout the system. PTG provided Subject Matter Experts (SME) to the HCCS Project Management Team for their PeopleSoft upgrade and deployment of PeopleSoft HRMS applications which included Human Resources, Payroll, Benefits, PeopleSoft Financials and Student Administration.
University of Texas System Data Warehouse ImplementationPTG led the implementation of Oracle’s EPM Data Warehouse and OBIEE reporting tools for a decentralized state university shared services system. One size did not fit all--the project required coordinating requirements of multiple institutions, each with unique challenges and priorities. PTG designed the dashboards, which were subsequently utilized across the university system for improved business intelligence reporting.
Houston Community College System eCard and ePerformance ProjectsPTG was requested to provide expertise for an implementation of an eCard to reimburse students refund payments through bank debit cards (Chase bank) in lieu of the regular check payments by mail. Student Financial Refunds are sent to the Finance Accounts Payable module for payment processing and the EFT transactions are sent to the bank. PTG provided the technical expertise and resources for the customization that was performed in both the Student Financials Refund Process and the Receiving Financials Accounts Payable Process to allow debit card payments as well as the former option of paying by check. Processes/objects involved in the PeopleSoft environment were SF_AP_Refund app-engine, Student Vendor data and Voucher, Application Messaging between Student and Finance, Voucher build, Pay-Cycle manager and EFT sqrs in Finance AP. In addition, PTG provided PeopleSoft Technical Consultants for the implementation of the PeopleSoft ePerformance module.